Refund Policy

If you have received faulty or damaged items then please contact our customer service team immediately.

You can do this by emailing us at or alternatively by calling us on
0121 439 0120

It would also be helpful if you can send an image of the damage items with your email.

How long do I have to report this?

All courier damages must be reported to us within 3 working days and any faulty items must be reported to us within 14 working days.